Perfect Phrases

You'll want to get a copy of Anne's newest release - sure to be a bestseller on workplace communication.  Perfect Phrases for Documenting Employee Performance Problems (McGraw-Hill, 2005). 

Included are hundreds of ready-to-use phrases addressing the top 30 most likely performance issues leaders face daily.  With this wide range of user-friendly suggested communications tips and tools, any leader will be able to resolve the most difficult issues diplomatically and constructively. Featured are case study highlights from Target, GE, Microsoft, and Amazon.com.

Perfect Phrases for Documenting Employee Performance Problems is available in bookstores everywhere, and online at amazon.com.